BIKE REVIVAL : TERMS OF SALE
Our policy is to ensure that all products are well described, match their description in every way, and are supplied in good condition. Dimensions and performance may slightly vary from manufacturers specification and bushes may need changing or modifying. If you are in ANY DOUBT WHATSOEVER regarding the suitability of these products for your machine you are advised to fit original manufactured equipment obtainable from a franchised dealer. Should customers have any reason to complain about our products or services they are asked to do so directly to Bike Revival immediately the cause of their complaint is experienced.
Prices and Payment
All prices quoted include delivery to UK mainland addresses (excluding Highlands & Islands). There are no further charges unless the delivery address is outside of the UK standard charge area. Where goods are exported from the UK, an additional carriage charge will be agreed prior to order confirmation. Any import taxes or duties payable at the delivery destination will be the customer's responsibility. Prices may be changed from time to time at our discretion. Every effort is made to ensure that product and carriage prices quoted on the Bike Revival website & Shop are accurate, but if an error is discovered at the time of processing your order we reserve the right not to accept the order. We accept payment by credit or debit card, or by bank transfer. Please note that your credit card statement will show a payment made to MAW Solutions Ltd (BIKE REVIVAL is our trading name).
Availability and Delivery
Many of the items we sell are ordered in by us following receipt of your payment. We will process your order promptly, but we can only estimate time of supply based on experience. Most shock absorbers are built to order, so supply times will depend on factors outside our control. As soon as available, goods will be despatched by carrier or post. The customer is responsible for providing the address to which delivery can be made by our carriers between 9 am and 5pm Mondays to Fridays inclusive, and in the event that the carrier cannot satisfactorily deliver to the address advised by the customer all additional charges to exceptionally deliver or return the goods shall be met by the customer. The customer is responsible also for the accuracy of the delivery address and we will not pay any costs arising from undelivered returns caused by errors or inaccuracies in the delivery address provided by the customer. Customers must notify us immediately when goods are not received by UK customers within 2 working days from despatch, and 7 working days from despatch to elsewhere, otherwise we cannot accept responsibility for non delivered items after this time. Standard delivery aims for next day but this is not guaranteed. If guaranteed delivery is required it must be requested at the time of order and extra charges will apply.
If upon delivery any item is found to be damaged we must be notified immediately and the customer must not sign for them, or otherwise accept them in any way, as being satisfactory. We will not be responsible for items found to be damaged after having been previously accepted by the customer as satisfactory upon delivery. Damaged goods may need to be returned to us in which case they must be returned exactly as received by the customer. Damaged goods will be replaced or rectified at our expense subject to correct notification as described above. Should a customer receive goods not as ordered they must be returned to us exactly as supplied and this means in an 'as new' condition, unopened and unused. We will reimburse all costs in full. Should a customer receive a delivery that is correct as ordered but wishes to return goods for exchange or refund the customer must advise us of this wish within 14 days of despatch and the cost of return is at the customers expense. We will refund in full the product purchase price including VAT less carriage costs and any credit card charges providing the items are returned exactly as supplied by us in the first instance. They must be returned complete, unopened, and unused and in an 'as new' condition in all respects including the packaging. Should they not be returned in an 'as new' condition we will make a deduction equivalent to their loss of market value but not less than 20% of the purchase price plus VAT, and if in our opinion condition is such that resale is improbable we reserve the right to refuse any refund or credit. Goods specially ordered in by us, or items built to match a customer's specific order, cannot be returned unless faulty.